Standards of Service

Communication

We realize that when a problem occurs, the single most important thing to our resident is to be kept up to date and in the loop. The worst thing possible is to simply not know where an issue stands. When we perform work on your home we will use every effort possible to keep you informed of work as it progresses.

Cleanliness 

We know that you work hard to keep your home clean and neat and we want to avoid any unnecessary messes while making repairs. All of our maintenance team members are fully equipped with vacuums, cleaning supplies and everything necessary to leave your home cleaner than when we arrived. In order to help our team live up to these commitments, we ask our residents to please clear any areas affected by the repair of personal items to ensure that nothing is damaged during the repair process.

Coordination

Your time and our time is valuable and we want to correct the maintenance problem in as few steps as possible. In order to accomplish this we will discuss the problem with you in detail before scheduling a call so that all of the proper preparations can be made to repair the issue in one trim whenever possible.

Commitment

Our team is committed to making quality and lasting repairs to ensure that you are satisfied and a return visit is not required. If you are unsatisfied with the repair or feel the work was performed unsatisfactory we encourage you to contact our office so that we may remedy the problem.